FAQs

What sizes do you carry?

Our sizing varies by product. Please check the available sizes listed on each product page before placing your order.

How do I care for my Onda pieces?

Machine wash cold, inside out, and hang to dry. Do not iron over the inner print — it is heat-sealed and lasts longest when washed gently.

Do you ship across Egypt?

Yes — orders ship from Cairo to all governorates. Delivery times vary by location.

Can I return or exchange an item?

Yes — for cash-on-delivery orders you can try on your items while the courier waits. Please see our refund policy for the full details, and contact us if you need help with a size exchange.

How can I reach you?

Call or WhatsApp us on +20 109 119 0555, email ondactive@gmail.com, or use our contact page — we're happy to help.